FAQ's (Frequently asked Questions)

What is an E-ticket?

An E-ticket (electronic ticket) is used to represent the purchase of a seat on a passenger airline. Once a reservation is processed and the ticket issued, an E-ticket exists only as a digital record in the airline computers. E-tickets are convenient, especially for late bookings. You don't have to worry about tickets arriving in the mail or arranging collection from our office. All you have to do is print out the E-ticket once we send it to you.

What does the price displayed on the Travel Talk Flight Search Engine include?

Prices shown on this booking engine are in Australian Dollars and reflect the total number of passengers (including all relevant taxes). Prices are subject to change without prior notice and are only guaranteed when full payment is received and E-Ticket is issued. Please note that a booking service fee will be added at the time of ticket purchase

How do I know if my booking is confirmed?

You will receive a booking confirmation email immediately after you have submitted an online reservation. Please contact us if you have not received a booking confirmation email.

When will I receive my eTicket?

You will receive your e ticket copy by email within 48 hours of payment subject to the acceptance and verification of your credit card as payment.
A $5000 maximum limit applies for credit card payments.
Bookings can only be made by the traveller or travellers immediate family.

Can I use a payment method other than Credit Card?

Yes. We have other methods of payment - Internet transfer, EFTPOS, Cheque or cash. Please contact us directly for this. There would be an additional service fee. Our two office are Melbourne City: Ph 03 9642 4244 Dandenong: 03 9742 4244

For credit card payments a $5000 maximum limit applies . Bookings can only be made by the traveller or travellers immediate family

You must be 18 years of age to use our online flight booking service.

How do I make changes to my journey like stopovers or travel from a different city?

If you need to make changes to your journey (including stopovers and/or arrival/departures from a different city/country), then please contact us on on 03 9742 4244. Changes are subject to fare conditions and will incur service charges (Airline + Travel Talk service fees)

How do I change the dates of my flights?

In order to change any booked dates, you must contact us on 03 9792 4444. If you want to change a booked first departure flight, in nearly all situations a ticket reissue will need to be done. Any variations in fare and tax costs for the reissued ticket will be applied. In addition, a re-issue fee will be charged.
Any changes to your booked return flights may be able to be done subject to the terms and conditions of your issued ticket. If you need to change your return flight details prior to departure, then you will need to contact us. Any changes will incur a service fee.
After departure, you will have to contact the local airline reservation agent for any changes

How do I make special requests?

Special service requests such as: meals, seating, meet & assistance, limousine service etc. can be made in your booking notes area when you are ordering your ticket or contact us on 03 9792 4444. In all situations, 72 hours prior notice to your flight departure is required. Confirmations on special requests are not always guaranteed as each airline handles such request differently.

Do I need to re-confirm my flights?

You should reconfirm your flight schedule 72 hours prior to your departure. In addition, you may either contact us or the airlines to confirm your flights schedule. Many airlines now off internet check-in facility (viz Airline website) that generally opens 48hrs prior to flight departure. You can even select your seats and print your boarding passes using this facility making your check in at the airport a quicker and more efficient process.

Do I have to book online?

No, if you feel more comfortable booking over the phone or in person, then by all means feel free to contact us, and one of our travel specialists will be glad to assist you. Melbourne City: 03 9642 4244 Dandenong: 03 9792 4444


Is it safe to book online with the Travel Talk?

Travel Talk (International) Pty Limited is a registered travel agency and has been in business for over 17 years, providing honest and reliable service to all our valued customers. Whether booking online or over the phone we will do our very best to make sure your travel plans run as smoothly as possible. Our strength is our travel consultants who have extensive knowledge and industry experience.

What happens if a travel agent goes bankrupt?

Travel Talk (International) is a registered travel agent which contributes to the Travel Compensation Fund. The fund regulates travel agents, provides compensation to consumers, and ensures that travel agents have and will continue to have sufficient financial resources to secure the right to trade. So you can be sure that you will be safe when you buy your travel arrangements from us. For detailed information, please check on http://www.tcf.org.au/ .

How do I get my tickets?

For AirTickets only you will receive your E-ticket via email, then you can print this out at your home or office.
Generally with tour packages we will check with you your prefered method of receiving documentation - including air tickets, hotel vouchers etc. You may choose to pick-up your documents in our offices or have them mailed to you .

Can I cancel my booking?

All bookings, once purchased by the customer, are subject to strict cancellation penalties depending on airlines/tour operators polices and number of days until departure. These penalties vary by travel operator and in many cases the packages can be 100% non-refundable. It is recommended that you carefully plan your travel dates and make sure that you have proper documentation before booking your travel arrangements. We also highly recommend purchasing travel insurance. (see next question). Please contact us to see what is possible. Melbourne City: 03 9642 4244 Dandenong: 03 9792 4444

Do I have to purchase travel insurance?

We highly recommend travel insurance and will gladly assist you in deciding which insurance plan is right for you. Travel insurance can protect you and your travel dollars against unforeseen medical emergencies and travel mishaps. Call us for our highly discounted insurance deals especially for our clients .
Melbourne City: 03 9642 4244 Dandenong: 03 9792 4444

Is there a minimum age limit for using the online booking facility?

You must be 18 years of age to use our online flight booking service.

I have more questions

If you didn't find your answer on our FAQ pages, please do not hesitate to contact us. You can do so by emailing,info@traveltalk.com.au or by calling us
Melbourne City: 03 9642 4244 Dandenong: 03 9792 4444

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Thank you for arranging a fantastic tour of Sri Lanka for us. You have always looked after our travel needs very well, but you clearly have a great knowledge and expertise when it comes to touring Sri Lanka and we definitely benefited from this. We were very well looked after by our driver Denver who was at the airport on our arrival and made sure we were looked after the whole time until our departure. He was a very safe and good driver and a wealth of information during the tour. The hotels we were booked into and the attractions we visited were all first class. We of course took many photos, but I attach one which is particularly good. It is of us having an elephant ride, just before the elephant squirted me with water. We would have no hesitation in recommending that our friends contact you to arrange their next holiday in Sri Lanka, and would love to get back there again as soon as we can. Regards

Peter Davis, Davis Lawyers







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