Complaints sky high for budget airlines
Since the advent of the budget carrier, travellers have struggled to decide whether they should spend a few extra dollars on full-service carriers or if they could do without the sandwich and inflight entertainment.
If customer complaints are anything to go by, then according to the results from the Airline Customer Advocate (ACA) Report, July to December 2012, full-service carriers are the clear winners.
- Cancellation/refund request 31%
- Flight delay or cancellation 18%
- Fees or charges 16%
- Website 9%
- Terms and conditions 5%
THE BENELUX BONANZA
The journey I was about to undertake would not only in geographical terms span vast distances over land and sea......it was an odyssey which would cover a period of over four hundred years and one in which I would try to establish a "connection" with my ancestors.